{"id":6898,"date":"2025-01-01T21:23:40","date_gmt":"2025-01-01T13:23:40","guid":{"rendered":"https:\/\/auto-odm.com\/?page_id=6898"},"modified":"2025-08-25T12:08:40","modified_gmt":"2025-08-25T04:08:40","slug":"%d0%bf%d0%be%d1%81%d0%bb%d0%b5%d0%bf%d1%80%d0%be%d0%b4%d0%b0%d0%b6%d0%bd%d0%be%d0%b5-%d0%be%d0%b1%d1%81%d0%bb%d1%83%d0%b6%d0%b8%d0%b2%d0%b0%d0%bd%d0%b8%d0%b5","status":"publish","type":"page","link":"https:\/\/auto-odm.com\/ru\/after-sales\/","title":{"rendered":"\u041f\u043e\u0441\u043b\u0435\u043f\u0440\u043e\u0434\u0430\u0436\u043d\u043e\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6898\" class=\"elementor elementor-6898\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6084fb01 e-con-full e-flex e-con e-parent\" data-id=\"6084fb01\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4db03db4 e-con-full e-flex e-con e-child\" data-id=\"4db03db4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc75820 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2cc75820\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Our Services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4346fc elementor-widget elementor-widget-heading\" data-id=\"2a4346fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">After-sales<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46b473b7 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"46b473b7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get Your Quote<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab3c7e5 e-flex e-con-boxed e-con e-parent\" data-id=\"ab3c7e5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e443da2 elementor-widget elementor-widget-text-editor\" data-id=\"e443da2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"col-md-12\"><p><!--<\/p>\n<h2 style=\"border-bottom:1px solid #ebebeb;font-size: 30px;color:#333333;padding-bottom:5px\">\u552e\u540e\u670d\u52a1<\/h2>\n<p>--><\/p><div class=\"about\"><h2 style=\"text-align: center;\"><strong>Equipment Warranty Terms<\/strong><\/h2><p data-v-md-line=\"3\">Shenzhen Chengyi Groud strictly adheres to the noble corporate principle of customer first and service foremost, and hereby commits to all customers using Chengyi equipment: from the date the equipment arrives at the facility, we will provide <strong>one year<\/strong> of free after-sales service and lifetime maintenance service.<\/p><p data-v-md-line=\"1\"><strong>We provide initial installation and training services for customers worldwide, support remote technical services and online inspections, and offer video after-sales tutorials.<\/strong><\/p><ul><li data-v-md-line=\"1\">Training materials<\/li><li data-v-md-line=\"1\">Video tutorials<\/li><li data-v-md-line=\"1\">Remote services<\/li><li data-v-md-line=\"1\">Spare parts<\/li><\/ul><p data-v-md-line=\"5\">\u00a0<\/p><h2 data-v-md-line=\"5\">The specific details are as follows:<\/h2><p data-v-md-line=\"7\"><strong>I. Delivery and Installation<\/strong><\/p><ol data-v-md-line=\"9\"><li>The supplier\u2019s after-sales service personnel shall ensure that the goods are delivered timely and safely to the customer at the agreed time and location.<\/li><li>The customer shall provide 1-2 staff members responsible for communication.<\/li><li>Both parties\u2019 personnel shall confirm that the equipment and its items are intact and undamaged according to the contract and shipping list before the customer\u2019s personnel sign the delivery receipt.<\/li><li>The supplier\u2019s service personnel shall provide the specifications required for gas, electricity, and exhaust ahead of time to the customer\u2019s relevant personnel so that these systems can be prepared before the equipment arrives.<\/li><li>The customer shall provide an accurate location for the equipment installation to enable proper positioning.<\/li><\/ol><p data-v-md-line=\"15\"><strong>II. Equipment Commissioning<\/strong><\/p><ol data-v-md-line=\"17\"><li>The supplier\u2019s service personnel shall notify the customer to prepare the necessary materials for commissioning the machine before commencing the operation. For example: PCB, LCD, FPC, IC, etc.<\/li><li>The customer should provide specific and reasonable process parameter requirements to the supplier\u2019s service personnel, such as temperature profiles, defect rates, etc., to clarify the goals for equipment commissioning.<\/li><\/ol><p data-v-md-line=\"20\"><strong>III. Equipment Training<\/strong><\/p><ol data-v-md-line=\"22\"><li>Training content:<br \/>\u2460 Actual operation of the equipment and daily maintenance and care methods.<br \/>\u2461 Setting process parameters and mastering the process flow.<br \/>\u2462 Understanding the working principles of the equipment and electrical principles.<\/li><li>Training goal: To enable the customer\u2019s technical personnel to operate the equipment independently and perform maintenance.<\/li><li>Training location: Customer\u2019s factory or supplier\u2019s factory.<\/li><li>Training time: After equipment installation and commissioning, the customer shall organize the trainees to receive training from the supplier\u2019s technical personnel.<\/li><\/ol><p data-v-md-line=\"30\"><strong>IV. Acceptance<\/strong><\/p><p data-v-md-line=\"32\">The customer shall accept the purchased equipment according to the contract or relevant technical agreements.<br \/>Acceptance criteria:<\/p><ol data-v-md-line=\"34\"><li>Both parties agree that the inspection period is within 10 days after installation and commissioning. If there are any issues, the customer should notify the supplier in writing; if the supplier does not receive notification from the customer, it is deemed that the quantity or quality of the items meets the standard.<\/li><li>Inspection standards and methods: To be executed according to the requirements stated in the supplier\u2019s factory qualification certificate.<\/li><\/ol><p data-v-md-line=\"37\"><strong>V. Maintenance<\/strong><\/p><ol data-v-md-line=\"39\"><li>The supplier provides 24-hour after-sales service.<\/li><li>This includes one year of free after-sales service as well as installation, commissioning, and personnel training after the equipment has arrived.<\/li><li>During the warranty period, faults meeting the warranty conditions will be repaired free of charge by the supplier.<\/li><li>After the warranty period: The supplier may provide post-warranty services, with charges based on a certain service fee plus parts cost.<\/li><li>The supplier will regularly visit the customer or conduct phone consultations to understand the usage status of the customer\u2019s equipment.<\/li><\/ol><p data-v-md-line=\"45\">The following situations are not covered under warranty:<br \/>\u2460 Damage caused by the customer\u2019s incorrect operation.<br \/>\u2461 Replacement or modification of the equipment without prior permission from the supplier.<br \/>\u2462 Use of replacement parts from suppliers not approved by the supplier.<br \/>\u2463 Losses caused by external forces, fire, earthquake, or other accidents.<\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28282591 e-flex e-con-boxed e-con e-parent\" data-id=\"28282591\" data-element_type=\"container\" id=\"form\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70c5e5b9 elementor-widget elementor-widget-heading\" data-id=\"70c5e5b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get Your Quote<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6731e005 elementor-widget elementor-widget-heading\" data-id=\"6731e005\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What delivery did you have in mind? Fill in the details below to receive a quote.<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46b7650 elementor-button-align-center elementor-tablet-button-align-center elementor-widget elementor-widget-form\" data-id=\"46b7650\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.21.0 - 20-05-2024 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elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_86e292d]\" id=\"form-field-field_86e292d\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_16c87cf elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_16c87cf\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tYour identity\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Project\" id=\"form-field-field_16c87cf-0\" name=\"form_fields[field_16c87cf]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_16c87cf-0\">Project<\/label><\/span><span 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type=\"hidden\" name=\"form_fields[user_location]\" id=\"form-field-user_location\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"&lt;span class=&quot;user-ip-placeholder&quot; data-type=&quot;country&quot;&gt;&lt;\/span&gt;\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Services After-sales Get Your Quote Equipment Warranty Terms Shenzhen Chengyi Groud strictly adheres to the noble corporate principle of customer first and service foremost, and hereby commits to all customers using Chengyi equipment: from the date the equipment arrives at the facility, we will provide one year of free after-sales service and lifetime maintenance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/auto-odm.com\/ru\/wp-json\/wp\/v2\/pages\/6898"}],"collection":[{"href":"https:\/\/auto-odm.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auto-odm.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auto-odm.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auto-odm.com\/ru\/wp-json\/wp\/v2\/comments?post=6898"}],"version-history":[{"count":10,"href":"https:\/\/auto-odm.com\/ru\/wp-json\/wp\/v2\/pages\/6898\/revisions"}],"predecessor-version":[{"id":11773,"href":"https:\/\/auto-odm.com\/ru\/wp-json\/wp\/v2\/pages\/6898\/revisions\/11773"}],"wp:attachment":[{"href":"https:\/\/auto-odm.com\/ru\/wp-json\/wp\/v2\/media?parent=6898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}