Equipment Warranty Terms
Shenzhen Chengyi Groud strictly adheres to the noble corporate principle of customer first and service foremost, and hereby commits to all customers using Chengyi equipment: from the date the equipment arrives at the facility, we will provide one year of free after-sales service and lifetime maintenance service.
We provide initial installation and training services for customers worldwide, support remote technical services and online inspections, and offer video after-sales tutorials.
- Training materials
- Video tutorials
- Remote services
- Spare parts
The specific details are as follows:
I. Delivery and Installation
- The supplier’s after-sales service personnel shall ensure that the goods are delivered timely and safely to the customer at the agreed time and location.
- The customer shall provide 1-2 staff members responsible for communication.
- Both parties’ personnel shall confirm that the equipment and its items are intact and undamaged according to the contract and shipping list before the customer’s personnel sign the delivery receipt.
- The supplier’s service personnel shall provide the specifications required for gas, electricity, and exhaust ahead of time to the customer’s relevant personnel so that these systems can be prepared before the equipment arrives.
- The customer shall provide an accurate location for the equipment installation to enable proper positioning.
II. Equipment Commissioning
- The supplier’s service personnel shall notify the customer to prepare the necessary materials for commissioning the machine before commencing the operation. For example: PCB, LCD, FPC, IC, etc.
- The customer should provide specific and reasonable process parameter requirements to the supplier’s service personnel, such as temperature profiles, defect rates, etc., to clarify the goals for equipment commissioning.
III. Equipment Training
- Training content:
① Actual operation of the equipment and daily maintenance and care methods.
② Setting process parameters and mastering the process flow.
③ Understanding the working principles of the equipment and electrical principles. - Training goal: To enable the customer’s technical personnel to operate the equipment independently and perform maintenance.
- Training location: Customer’s factory or supplier’s factory.
- Training time: After equipment installation and commissioning, the customer shall organize the trainees to receive training from the supplier’s technical personnel.
IV. Acceptance
The customer shall accept the purchased equipment according to the contract or relevant technical agreements.
Acceptance criteria:
- Both parties agree that the inspection period is within 10 days after installation and commissioning. If there are any issues, the customer should notify the supplier in writing; if the supplier does not receive notification from the customer, it is deemed that the quantity or quality of the items meets the standard.
- Inspection standards and methods: To be executed according to the requirements stated in the supplier’s factory qualification certificate.
V. Maintenance
- The supplier provides 24-hour after-sales service.
- This includes one year of free after-sales service as well as installation, commissioning, and personnel training after the equipment has arrived.
- During the warranty period, faults meeting the warranty conditions will be repaired free of charge by the supplier.
- After the warranty period: The supplier may provide post-warranty services, with charges based on a certain service fee plus parts cost.
- The supplier will regularly visit the customer or conduct phone consultations to understand the usage status of the customer’s equipment.
The following situations are not covered under warranty:
① Damage caused by the customer’s incorrect operation.
② Replacement or modification of the equipment without prior permission from the supplier.
③ Use of replacement parts from suppliers not approved by the supplier.
④ Losses caused by external forces, fire, earthquake, or other accidents.
